SHIPPING POLICY

We make the ordering process smooth and easy. Our shipping department operates Monday through Friday. Orders usually ship within 2 business days if your product is in stock. Some orders will ship the same day if your order is placed before 1pm CST. You’ll typically receive your order between 7-12 business days after your item(s) have shipped.

Handling Time: 0-2 Business Days

Shipping Time: 7-15 Business Days

Order Cutoff Time: 1pm CST

Here's what to expect after placing your order:

ORDER CONFIRMATION

• Immediately after placing your order, you'll receive an order confirmation email. This means we have received your order and have pre-authorized your credit card or other form of payment. Please save this email for your records.

• As soon as we receive your order we contact our supplier's warehouse to confirm the product is in stock and ready to ship. If your product(s) are available for shipment (within 5 business days) we will process the charges and submit the order for shipment. If your item is not available, or if shipping will take longer than expected, we will reach out via email to see if you still want to purchase the item. If not, we will void the payment or help you choose another product if you wish.

SHIPPING CONFIRMATION

• Once your order has shipped, you’ll receive a shipment confirmation email with a tracking number (or numbers if some products ship separately.) We will send tracking information to the email you provided at checkout within 24 hours of shipment.

In the rare case that you do not receive shipping confirmation and a tracking number within 6 business days, please email us at support@trylumidermis.com.

Shipping times may vary depending on the weight and size of your products, and your location. We currently do not ship outside of the United States. If you need shipment to HI or AK, please contact us before you order as air transport will require an additional shipping fee.

SHIPPING OPTIONS

Shipping rates:

• Standard Shipping (8-15 Days) — Free
  
• Tracked & Insured Standard Shipping (7-12 Days) —$7.95 USD
  
• Express (7-12 days) - Priority Dispatch, Tracked & Insured (includes 12 Month Warranty) — $12.00 USD

For most of our medium and smaller size products, we take care of the shipping costs via YunExpress. Same items may be shipped with USPS, again completely free.

• FREE FREIGHT CURB-SIDE DELIVERY SERVICE

For larger items that ship in crates (saunas, sauna heaters, and steam generators) the product will require Less Than Truckload (LTL) Freight Delivery with a special appointment. With this option the delivery driver will be responsible for placing the item at curbside ground level. The freight company will contact you prior to delivery to confirm shipment details and schedule a time for delivery. A phone number is required at checkout so the freight company can contact you.

Please inform us of any circumstances that might complicate delivery such as steep/long driveways, overhanging trees or other such details.

SHIPPING DELAYS

We do everything possible to ensure a smooth and seamless delivery process. We appreciate your patience and understanding should there be a delay in shipping times due to forces out of our control—such as supply chain issues, manufacturers’ delays, worker shortage issues, etc.

Note that all estimated shipping times are only estimates and may change due to factors outside of our control.

In the unlikely case of a shipping delay, we will work promptly to remedy the issue and provide clear communication. We will not rest until you are enjoying your product and are 100% satisfied with your purchase.

YOU AGREE TO THESE TERMS OF USE BY USING THIS SITE. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THIS SITE.

If you have any questions about our shipping policy, please email us at support@trylumidermis.com

Business Information:

Email: support@trylumidermis.com
Business Hours: Monday - Friday, 8:00AM - 8:00PM